Resume
Joel Pfyffer • Mooresville, NC • 704-900-4025 • joelpfy160@gmail.com
CompTIA A+ Certified • CompTIA Server+ Certified
Professional Summary
CompTIA A+ and Server+ certified IT professional with hands-on experience supporting Windows systems, networking, POS systems, hardware, software, and end users. Built and maintained the complete technology environment for a high-volume business while providing day-to-day technical support and troubleshooting. Additional hands-on lab experience with Windows Server, Linux, virtualization, Docker, NAS platforms, and network administration. Brings extensive customer service experience and a practical, methodical approach to troubleshooting and problem resolution.
Technical Skills
Technical Projects & Lab Experience
Home Lab Infrastructure & Systems Administration
- Operate a multi-platform home lab with hands-on experience across Windows Server, Linux, virtualization, networking, storage, and containerized services.
- Deploy, configure, and maintain Docker-based applications and virtual machines for testing, troubleshooting, and system administration.
- Configure and troubleshoot networking services including TCP/IP, DNS, DHCP, VLAN segmentation, firewall policies, VPNs, and secure remote access.
- Administer storage and virtualization platforms including Synology DSM, Unraid, Hyper-V, and Proxmox VE.
- Develop technical documentation and repeatable deployment procedures for systems, applications, and network services.
Professional Experience
Owner & IT Administrator
Founded and operated a high-volume restaurant while serving as the primary administrator for the company’s technology environment — end-user support, Windows systems, networking, POS and payment systems, hardware, software, telecommunications, vendors, backups, and technology planning.
- Administered and supported business technology including Windows workstations, POS systems, payment terminals, printers, networking equipment, Wi-Fi infrastructure, VoIP phones, and back-office systems.
- Installed, configured, maintained, and troubleshot computers, software, peripherals, network connectivity, and business applications, minimizing downtime in a time-sensitive production environment.
- Designed, deployed, and supported a custom point-of-sale system used in daily production for approximately six years, covering hardware, software, networking, peripherals, and ongoing troubleshooting.
- Managed LAN/WAN connectivity, routers, switches, wireless access points, structured cabling, internet connectivity, and relationships with technology service providers.
- Diagnosed and resolved hardware, Windows, application, printer, POS, payment-processing, and network issues while providing direct technical support and training to employees.
- Managed software deployments, upgrades, backups, system migrations, technology purchases, and disaster-recovery planning while coordinating with third-party technology vendors.
- Maintained documentation covering technology assets, configurations, licensing, procedures, and vendor information; supported PCI-compliant payment-processing environments.
Earlier Technology Experience
IT Project Manager — Qwest Communications
Managed technology projects involving network design, infrastructure planning, technical documentation, process development, and implementation strategies.
IT Manager — GDSS
Directed IT operations including end-user support, hardware and software purchasing, system installation and maintenance, networking, and internet services.
IT Manager — EDUCOM
Managed organization-wide technology systems and applications, provided technical support, administered internet services including web, FTP, and Listserv systems, and oversaw help desk service quality.
IT Analyst — American Chemical Society
Supported and maintained computer systems and users, assisted with early web technologies and website development, and provided technical support for organizational projects and relocations.